Thank you for shopping with Good Readers. We appreciate your business and strive to provide high-quality products and excellent customer service. This Refund Policy outlines how returns, refunds, and exchanges are handled in accordance with the UK Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and other applicable UK consumer protection laws.
If you have questions regarding returns or refunds, please contact our support team:
Good Readers
📍 Address: 41 Town Ln, Bebington, Wirral CH63 5JD, United Kingdom
📞 Phone: +44 070 8555 7041
📧 Email: [email protected]
1. Return Eligibility
Customers have the right to request a return within 14 days of receiving their order under UK consumer law.
To be eligible for a return:
- The product must be unused and in its original condition
- The product must include original packaging
- Proof of purchase or order number must be provided
We reserve the right to refuse returns that do not meet these conditions.
2. Items Not Eligible for Return
The following items cannot be returned unless they arrive damaged or defective:
- Digital books or downloadable content once accessed
- Discounted or clearance books marked as final sale
- Gift cards or promotional vouchers
3. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, faulty, or incorrect, please contact us within 7 days of delivery with:
- Order number
- Description of the issue
- Photographic evidence (if applicable)
We will offer one of the following solutions:
- Replacement of the item
- Store credit
- Full refund
Return shipping costs for damaged items are covered by Good Readers.
4. Refund Process
Once a returned item is received and inspected, we will notify you regarding approval or rejection of the refund.
Approved refunds will be processed within 5–10 business days and issued to the original payment method.
Processing times may vary based on your bank or payment provider.
5. Return Shipping Costs
Return shipping fees are the responsibility of the customer unless the product is faulty, damaged, or incorrectly supplied.
We recommend using tracked shipping as we cannot refund items lost in transit.
6. Order Cancellation
Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.
For cancellation requests, email [email protected] with your order number.
Digital product orders cannot be cancelled once the download link has been delivered.
7. Exchange Policy
Exchanges for physical books are available if:
- The replacement product is in stock
- The original item is returned in unopened condition
If the requested item is unavailable, we will issue a refund or store credit.
8. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Contact your bank or card provider for release status
- Contact us at [email protected] for further investigation
9. International Orders
International customers are responsible for customs charges, import fees, or taxes.
These costs are non-refundable.
10. Policy Updates
This policy may be updated periodically to comply with legal or operational changes.
The latest version will always be available on this page.
11. Contact Information
For support regarding refunds, exchanges or returns, please contact:
Good Readers
📍 Address: 41 Town Ln, Bebington, Wirral CH63 5JD, United Kingdom
📞 Phone: +44 070 8555 7041
📧 Email: [email protected]